Shipping Policy
Last Updated: June 15, 2026
At Herbs & Sips, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays) after your order has been placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be longer during holidays, promotional events, or periods of high order volume.
Shipping Times
Estimated delivery times are as follows:
DestinationEstimated Delivery TimeUnited States5–10 business daysCanada7–15 business daysInternational Orders10–20 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping charges are calculated at checkout based on the delivery destination and selected shipping method.
From time to time, Herbs & Sips may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take up to 24–48 hours to become available after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
Herbs & Sips is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is shipped.
Delayed Deliveries
While we strive to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, including:
Severe weather conditions
Carrier delays
Customs inspections
High shipping volume
Public holidays
Herbs & Sips is not responsible for delays caused by shipping carriers or customs authorities.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.
International Orders
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Herbs & Sips is not responsible for delays resulting from customs clearance procedures.
Refused or Undeliverable Packages
Packages returned due to:
Incorrect address information
Failed delivery attempts
Refusal by the recipient
may be subject to additional shipping charges or restocking fees.
Questions?
If you have any questions regarding shipping, please contact us through our Contact Us page or email our customer support team.
We are always happy to assist you.