Return & Refund Policy

Last Updated: June 15, 2026

At Herbs & Sips, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

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  Be purchased directly from Herbs & Sips.
  
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  Be returned within the applicable return period.
  
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  Include the original packaging whenever possible.
  

Please note that proof of purchase may be required.

Refund Requests

If you are unsatisfied with your purchase, you may contact our customer support team to request a refund.

Once your request has been reviewed and approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

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  Your order number.
  
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  A description of the issue.
  
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  Photos of the damaged or incorrect item, if applicable.
  

We will work with you to provide an appropriate resolution.

Non-Returnable Items

For safety and quality reasons, certain items may not be eligible for return, including:

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  Products purchased from unauthorized sellers.
  
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  Items returned outside the return period.
  
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  Gift cards.
  
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  Promotional or complimentary items.
  

Shipping Costs

Original shipping charges are non-refundable unless the return is due to:

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  A shipping error made by Herbs & Sips.
  
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  A damaged or defective item.
  
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  An incorrect product received.
  

Customers may be responsible for return shipping costs unless otherwise required by law.

Refused or Undeliverable Orders

Orders returned due to:

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  Incorrect shipping information provided by the customer.
  
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  Failed delivery attempts.
  
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  Refusal of delivery.
  

may be subject to additional shipping charges or handling fees.

Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy.

Exchanges

At this time, Herbs & Sips does not guarantee direct product exchanges.

If you would like a different item, please contact our customer support team for assistance.

Chargebacks

We encourage customers to contact us before initiating a chargeback with their payment provider.

Our support team is committed to resolving any concerns and providing a fair solution whenever possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.

We are committed to providing excellent customer service and will do our best to assist you.

Important Notice

Herbs & Sips reserves the right to refuse return or refund requests that do not comply with this policy or where fraudulent activity is suspected.